Sentosa Cove

POTENTIAL ISSUES DURING ONBOARDING AND SOLUTIONS

POTENTIAL PROBLEMS

SOLUTIONS

Provide comprehensive training sessions for all users involved in the system. Offer ongoing support and resources for continued learning. Clearly communicate the benefits of the CMMS, such as improved efficiency, reduced costs, and enhanced data management. Involve staff in the transition process. Conduct thorough data audits to ensure all necessary information is captured and transferred accurately. Develop a robust migration plan with contingency measures. Collaborate with IT experts to identify compatibility issues and implement necessary upgrades or modifications. Test integration thoroughly before full deployment. Work closely with the CMMS provider to customize the system according to the unique requirements of the facilities management contract. Prioritize essential features. Conduct pilot tests in a controlled environment to identify and address any performance issues. Implement regular maintenance and updates to ensure system stability.

Lack of user training and familiarity with the CMMS

Resistance to change from existing manual processes

Data migration challenges from legacy systems

Integration issues with existing IT infrastructure

Insufficient customization options for specific needs Performance and reliability concerns during implementation

CONTINGENCY PLAN IF ONBOARDING EXCEEDS TIMELINE In the event that the onboarding of the CMMS exceeds the planned timeline due to unforeseen circumstances, C&W will commit to swiftly address these challenges to minimise the impact on FM operations through the following steps: • Allocate additional resources (manpower or budget) to expedite the onboarding process • Prioritise critical tasks and reallocating resources as needed to mitigate delays and keep implementation on track • Maintain transparency and clear communications with Sentosa Cove stakeholders regarding the reasons for the delay and the revised timeline To prevent the delayed CMMS implementation from affecting FM operations, potentially disrupting services and impacting client satisfaction, we will implement temporary manual processes or interim solutions to ensure continuity of operations while addressing the delay in CMMS onboarding.

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