CW-AT&T_capabilities

PILLARS OF ACCOUNT MANAGEMENT

Leadership

Partnership

Tools & Templates

• Accountability

• Leverage deep knowledge transfer

• Playbooks & standardized process documents to ensure consistency

• Executive oversight

• Annual account & business plans

• Active sites reporting

• Strategic & operational reviews

• Quarterly reviews

• Business-line specific templates

• Issue escalation & resolution

• Customized KPIs

• KPIs & performance management

Technology & Reporting

Strategy

Best Practices

• Triana business intelligence dashboards

• Portfolio review

• Actively share best practices across our Fortune 500 and fast growing clients

• Opportunity review

• Project tracking

• Benchmarking

• Global best practice competition

• Monthly reports & quarterly dashboards

• Metro planning

• Monthly learning calls

• Financial modeling

• Balanced Scoreboards

• Formal and ongoing training programs

• Workplace consulting

• Annual performance & value-add tracking

• Transformation

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