Curating Workplace Experience That Matters

Variety and Flexibility Flexibility, both in terms of location and schedule, has emerged as a critical driver of employee experience. It enables individuals to perform at their best while supporting overall wellbeing. Our XSF data reinforces this insight, showing that employees who have flexibility in both where and when they work report significantly higher experience scores. This growing expectation for flexibility has reshaped how we think about the workplace. Since the post-COVID era, employees increasingly expect workplace environments to be more adaptive and purposeful. The office is no longer just a place to work; it must now adapt to meet diverse needs. This means spaces must offer not only a variety of choices but also the ability to support multiple uses. Reconfigurable and multi-functional environments are essential to accommodate different work styles and tasks. Flexible workspaces empower employees to choose settings that best support their activities, whether it is a collaborative zone for team projects or a quiet area for focused work. By providing this level of choice, organisations can significantly enhance the employee experience and foster a more engaged, productive workforce.

Technology Integration Technology is a cornerstone of modern workplace experience curation. Integrating advanced technologies such as AI-driven tools, smart office systems, and collaboration platforms can streamline workflows and enhance productivity. In many cases, workplace experience begins before an employee physically leaves the house to come to the office. From desk booking and parking, to meeting facilities and even using a precinct’s amenities, technology plays a pivotal role in the overall experience of navigating and organising the workday ahead of time. Equipping employees with the right technological tools powers them to work efficiently and stay connected, regardless of their physical location. We also see digital platforms like Microsoft constantly making accessibility improvements to 365 features which promotes digital inclusivity increasing effectiveness of hybrid collaboration. When understanding the advancements in platforms it is not just important to understand how these are evolving, but ensuring employees are up to date with how they can use this tech to improve experience. We recommend adding this to a change management stream and regularly refresh training. Additionally, ensuring cybersecurity and data privacy is paramount in maintaining trust and confidence in the digital workplace.

3 Critical Employee Outcomes Across Select Demographics

WELLBEING

XSF EXPERIENCE

BEST WORK

40%

Overall Flexibility Location choice No location choice Schedule choice No schedule choice

65%

70%

76%

84%

44%

40%

42%

12%

78%

85%

45%

48%

53%

17%

13

Curating Workplace Experience That Matters

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Cushman & Wakefield