The Edge - Volume One

How has Avaya reshaped their real estate strategy?

Hamish: Initially, we spent a lot of time on operational tactics, which included coordinating resources and migrating technology from various departments and systems, then consolidating into a single repository. This allowed us easy access to the business drivers of the decision process. Leveraging site data, headcount numbers, site location analysis and a plethora of other information was fundamental in underpinning confident decision making to significantly reduce Avaya’s portfolio. Additionally, our workplace redesign was a top priority for us. Revamping our new workplace and turning it into an experience became an essential element for attracting top talent and demonstrating Avaya’s culture, tools and capabilities to our clients. Our new space has sophisticated designs and amenities, flexible workspaces, enhanced digital tools, and of course, incorporates Avaya’s latest phone and video conferencing solutions.

How has this recent transformation impacted Avaya and Cushman &Wakefield’s relationship?

Todd: The Cushman & Wakefield account team adopted the mantra In it Together while improving each aspect of the account. From the beginning, we were committed to providing world- class real estate services for our client. In partnership with Avaya, our dedicated account team transformed this challenge into an exciting new opportunity to deliver value for the Avaya portfolio.

Hamish: We both approached problems with a ‘can-do’ attitude and earned trust from one another through open communication, process adaptation, compliance and lateral thinking. As a team, we effectively transitioned from what initially started as a restructuring period to a new chapter, approaching challenges and remaining strategically aligned to ensure financial success. Avaya’s CRE campaign, The Excitement is Building is reflective of all the hard work and progress we have made and continue to make in the future.

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