Sentosa Cove

6.3 Quality Assurance & Safety Management

COMPLIANCE AND GOVERNANCE C&W Services’ compliance and governance system brings stability and long-term success to the many projects under our care. Our proven ability to commit a strong governance programme comprising of senior management and operational teams during the full contract stage from GOVERNANCE CADENCE C&W Our governance model brings the best skilled teams from across C&W to deliver one integrated service and actively manage all Sentosa Cove interfaces at both a strategic and an operational level. It aims to facilitate clarity of responsibilities and ensure that strategic objectives are converted to operational outcomes. Through this, we aim to minimise issues and maximise our performance. Governance is one of the most critical components of a strong working relationship. It is a proactive way to address and manage business trends, innovation, and change. We recommend that both the Sentosa Cove and C&W team jointly participate in a Contracting and Governance workshop. This will enable us to co-create the best model for both organisations. Our proposed model should be considered a “draft” until we are able to co-create a model that meets both our needs.

mobilisation to operational phases will ensure the success of this contract. Our robust governance system will form the basis for the performance improvement framework to respond to instances where the site team fails to deliver the required service levels or meet with KPIs.

C&W understands and is fully aligned with Sentosa Cove on your Key Performance Indicators (KPI) system and schedule. We will work close with Sentosa Cove leadership to encourage performance driving behaviours and consequent to this, the required outcomes. As illustrated in the following graphic, we propose a governance model that is designed to empower all levels of the C&W partnership to demonstrate behaviors that positively impact our collaborative relationship. We will align partnership in strategy and operations, and the expectations of day-to-day service execution with quality assurance. We will leverage this framework to empower the C&W team and stakeholders and end-users to think and act in the best interest of the relationship. both teams on a framework that emphasises our collective vision,

93