Self Storage Report 2022-template-v8

HOW WOULD YOU MOST PREFER TO CONTACT A SELF STORAGE FACILITY?

GENDER

45%

40%

CALLING THE SELF STORAGE FACILITY DIRECTLY ON THE PHONE

41%

35%

35%

30%

25% 25%

32% 34%

32%

30%

25%

29%

28%

27%

20%

21%

BY VISITING THE SELF STORAGE FACILITY

20%

15%

KEYS

10%

11%

10%

5%

8%

21% 26%

19% 17%

3%

3%

3%

MALE 2021

0%

BY PHONE VISITING THE STORE

EMAIL OR ONLINE METHODS

NONE OF THESE

DON’T KNOW

MALE 2022

BY USING E-MAIL OR ANOTHER ONLINE METHOD TO DIRECTLY CONTACT SELF STORAGE FACILITY

FEMALE 2021

2020

2021

2022

FEMALE 2022

Respondents were asked how they would prefer to contact a self storage business to make an enquiry. The COVID pandemic resulted in a big drop in people preferring to go into a store in the 2021 survey. While this has remained almost the same in 2022, the number of people preferring to shop online dropped and much of this moved to telephone contact. It will be interesting to see how this changes during the course of 2022 and to see the results in the 2023 report, where hopefully, COVID-19 restrictions will have a more limited impact on the results.

42% 32%

40% 39%

NONE OF THESE

3% 4%

3%

2%

DON’T KNOW

8%

7%

9% 13%

When analysing the same question on a gender basis you can see there are clear differences to how males and females prefer to contact a store. Males have moved back to a preference of in-store visits from online, while females have continued to reduce their preference for in-person visits and increased preference for telephone contact.

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