APAC GOS Capability Statement

ALIGNING TO YOUR OUTCOMES

STRATEGIC GAINS

C&W ALIGNMENT

OPERATIONAL GAINS

C&W ALIGNMENT

FINANCIAL GAINS

C&W ALIGNMENT

Initial cost optimisation road map built resulting in

CREATION OF A FEEDBACK LOOP Using surveys and feedback frameworks to understand client needs and implement changes .

Continuous improvement through QBRs, innovation sessions and sharing of best practice and lessons learned – change management processes

GLOBAL SERVICE CONSISTENCY Globally consistent outcome-based model, working towards global alignment.

Global integration approach to drive consistency and standardisation of process management

COST OPTIMISATION Implementing contractual changes and increased buying power helps to optimise costs.

potential savings of ~$105M across the portfolio

A model built with global oversight, regional leadership and functional expertise with experience mindset at its core

Partnership approach with vendors and transparency over costs

VENDOR PARTNERSHIP Joint contribution of

Partnership ethos and collaboration established during transformation

SERVICE CONTINUITY Ensuring services meet the needs of employees both round-the-world and round-the-clock.

COMMERCIAL ACUMEN Contractual changes to increase commercial acumen. Cost optimisation and vendor access to industry improves optionality.

expertise and best practices to create strategic and sustainable partnerships.

Delivery platform built around the specific SLAs to meet outcome expectations

INCREASED AGILITY Enhanced governance quickens speed to market in order to meet changing business requirements .

Dynamic staffing model, centralisation of functions to scale and flex delivery

INCREASED FLEXIBILITY Allow vendors the freedom to deliver effectively within the confines of the contract using an outcome-based model.

JOINT INVESTMENT Leveraging Vendor applications and best practices within the Firm to improve processes and experience.

$1.6m investment in Technology to drive innovation and automation

TRANSFER OF RISK Contractual and model changes to increase accountability and responsibility of vendors.

Principal contract delivery model across majority locations

REDUCTION IN TIME MANAGING VENDORS Changing the eco-system and structure to reduce employee’s time spent managing vendors.

Total Workplace ecosystem to integrate service delivery and management approach to drive streamlined delivery

CUSHMAN & WAKEFIELD

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