Sentosa Cove

BENEFITS TO SENTOSA COVE AT A GLANCE

OUR SOLUTION/OFFERING

BENEFITS TO SENTOSA COVE

 Professional image & appearance  Enhance residents’ living experience  Better resident engagement  Excellence in service delivery  Stronger rapport with residents and tenants  Enable site team to spend more time with residents  Ensure continual support after office hours as well as emergency and mobile support  Full suite of SME support from HQ  Bringing events expertise from Sports Hub to Sentosa Cove

• An experienced team that deliver results • Customised name tag & uniform for frontline staff • Town Hall – 3 times/ year • Dedicated community engagement team

OUR PEOPLE

• Remote Operations Centre (ROC) – 24/7 Ops support, PPM and PO Management • HQ Support • Event support – Sports Hub experience (Complimentary 20 hours of events per year) • Extensive current and past IFM experience • MCST track records, Tanglin Residence, Avalon, Springleaf Tower • Township – NSTC, MPTC • BCA Foreshore, MHA • C&W as sole point of contact • Leverage on in-house Strategic Procurement Team & CMMS to track contractor performance • Conduct annual survey • Robust subcontractors management system • CMMS – iBase – free integration, included in our offer • Property inspection – H3 Interior Inspector & Vebits road and infrastructure inspection • Landscape – 20 Tree tilt monitor • Smart Toilet Systems • Foreshore – Drone Inspection • Shuttle Bus – Live ETA Public Weblink

THE SUPPORT

 Knowledge and talents within C&W - Reduce first generation IFM contract risks

TRACK RECORD & EXPERIENCE

 Single point of contact –C&W trade specialist  Regular tracking of contractor performance  Cultivating cohesive team-spirit  Improve morale/image  Lower costs  Increase productivity  Enable on-site team to spend more time with the residents  Much better coverage as compared to manual visual inspection  Collect data – for analysis  Green FM  ISO 14001  Support GreenGov targets – waste audit, identify baseline, gap analysis, etc  Reputable vendors with good performance track records for key trades  Incumbent - familiarity with current operations – low transition risk  Current C&W partners  Proven track records  ESCO Founding member  ESCO Company

SUBCONTRACTOR MANAGEMENT

TECHNOLOGY

• ISO Certificates • GM, SCEM & WEMC • Strong Sustainability Team • Waste Audit experience • Carbon footprint pilot project for JTC

SUSTAINABILITY

• Cleaning – Sergent Services Pte. Ltd. • Security – Henderson Security Services • Lockgates/Sluice Gates/Pumps – Sanli M&E Engineering • Shuttle Bus – Tong Tar Transport Service Pte. Ltd.

OUR PARTNERS

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