2023 Sustainability Report

INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES

2023 SUSTAINABILITY REPORT | 53

Our Approach Diversity, Equity and Inclusion Talent Attraction, Retention and Development

Community Engagement

Stories of Progress

Occupational Health and Safety

2023 HSSE Highlights ROLL-OUT OF THE INTELEX PLATFORM

DEVELOPMENT OF AN HSSE COMPETENCY FRAMEWORK We developed an HSSE competency framework to set our expectations for health and safety across our business. It enables our operational leaders to benchmark (via gap analysis) the competencies employees must possess to deliver operational services safely. Identified gaps can be translated into new training and competency programs to close the gaps. The training and competency framework can also be used with clients to define the training they require based on the activities to be completed within the scope of a given engagement. AMPLIFYING OUR HEALTH AND SAFETY CULTURE Several initiatives during the year contributed to transmitting and helping to strengthen our culture of health and safety. > Through the CWALK program , operational leaders across the business visit our offices or clients’ managed sites or construction projects, engaging with employees in conversations about how they manage safety on-site. The topics discussed during a CWALK are widely publicized across the company. In 2023, many CWALK visits were carried out in combination with the UN’s World Day for Safety and Health at Work. > The Ambassadors Forum Program , launched in EMEA, recruits operational leaders to be HSSE ambassadors. The ambassadors meet on a quarterly basis to share lessons learned. The program asks them to take deliberate action to deliver a health and safety initiative or process within their normal day-to-day processes. In EMEA, our ambassadors have spearheaded two initiatives that focus on a culture of safety: > Spotlight On highlights employees who have positively contributed to health and safety. > In Conversation With are interviews with operational leaders across the business on safety-related topics that are shared on our intranet via a video recording. These are expected to be expanded to other regions in the near term. In 2023, the Ambassadors Program held 11 meetings, hosted seven guest speakers, and highlighted 16 employees for their positive contributions to HSSE.

Our HSSE processes and programs have been validated through the achievement of the ISO 45001, ISO 14001, and ISO 9001 certifications — independent third-party evaluations of the strength of our quality, safety and environmental management — in the following regions: > EMEA achieved certification of their Environmental Management System under ISO 14001 for all corporate offices across 15 countries. > In APAC, Australia and New Zealand secured a three-year recertification to ISO 9001, ISO 14001 and ISO 45001 and aligned their service lines under a single certification. Our Philippines office achieved initial certification to ISO 9001, ISO 14001 and ISO 45001 and our operations in Thailand, Singapore and Malaysia were also recertified to all three standards ISO 9001, ISO 14001, and ISO 45001. > In the Americas, the GOS Cummins account in the U.S. was awarded one certification and one award related to our health and safety practices — the ISO 45001 certification for safety management and the Best Safety Practices Supplier Award. > Education and Training: Cushman & Wakefield provides its employees with health, safety and well-being learning opportunities and job-specific HSSE training. As outlined in our Global Health and Safety Policy, managers are responsible for ensuring that employees receive training to achieve compliance with HSSE related responsibilities and legislative requirements relevant to their roles. Training is assigned, delivered and tracked through various providers across our business, and is available in local languages. We regularly evaluate training libraries to help ensure that they include up-to-date content.

We continued the roll-out of a new tool for the reporting of safety incidents across our business and the undertaking of safety inspections. The Intelex platform is a powerful tool that enables the sharing of relevant best practices and lessons learned with all employees. It is comprised of three core modules: (1) incident reporting; (2) inspections; and (3) audit. All modules are being rolled out across the business globally. The incident and inspections modules have been rolled out in North America and APAC, with a roadmap in place for continuing the roll-out to EMEA and Latin America. The third module, audits, is in the early stages of adoption but is in full use across the EMEA region and is used to verify HSSE performance across the business. The implementation of Intelex is a significant step forward in expanding our ability to track, understand and remediate hazards and incidents across the business. Our employees are responsible for reporting work-related incidents, including near misses, hazards, injuries and property damage. The platform then categorizes incidents based on OSHA standards which have been adopted internationally. > A uniform and consistent methodology for reporting incidents. It enables better visibility into incidents, including the circumstances, injuries and causes of the incident. > The ability to delve into causation of incidents and establish trend analysis. This will enable us to better target our programs to address recurring causation of incidents including for our employees, contractors, occupiers and clients. > The centralization and amplification of reporting. We are able to provide more intelligent reporting about incidents and general reporting about inspections we are conducting, both internally and on behalf of some of our clients. All reporting is now centralized in a shared repository and can be leveraged across the company. The ultimate objective is to reduce the number of incidents, for which the platform provides several advantages:

We have already begun to benefit from Intelex functionalities, both internally and with our clients.