2023 Sustainability Report

INTRODUCTION OUR CLIENTS OUR PLANET OUR PEOPLE AND COMMUNITIES OUR BUSINESS ACKNOWLEDGEMENTS ABOUT THIS REPORT APPENDICES

2023 SUSTAINABILITY REPORT | 30

2023 Performance by Target

Our Approach

Waste and Water

Environmental Management

Climate Risk and Resilience Stories of Progress

Scope 3 Emissions Reduction – Other Categories

450,000

400,000

In 2023, all Scope 3 categories together, excluding Category 11 decreased 16.7% from the previous year.

331K

350,000

150,000 Millions of metric tons CO 2 e 200,000 250,000 300,000

Employee commuting (Category 7) decreased 50% during the year. 12

100,000

50,000

0

2019

2020

2021

2022

2023

Category 1

Category 7

Category 2

Category 15

All Other Categories

As we work to update our existing science-based targets (as required by SBTi every five years), we plan to recalculate and restate previous years’ emissions figures to account for changes in improving calculation methodology and/or determining what client-related data is within our operational boundary.

The primary aspects of driving net zero across our value chain revolve around:

Leveraging digitalization and technology in sustainability management to ensure accuracy of information, analysis, insights and decision-making

Working to reduce the greenhouse gas emissions impact of the buildings we occupy and manage by ensuring that the built environment we use and have influence over has optimal energy performance

Following the fit-out design as outlined by leading accreditation organizations (such as LEED, WELL and Fitwel), which encompass roadmaps of what must be achieved to progress toward net zero

12 For more information on how we measure our emissions reduction progress, including calculation methodology and scope of third-party verification of relevant emissions data, see the “Environmental Data” section of the Appendix.