2022 Environmental Social Governance (ESG) Report

to ensure Cushman & Wakefield is viewed as a destination employer; a company you want on your resume. And that’s why we’re expanding our talent offering to really make sure we're looking at the entire talent supply chain from source all the way to retirement, ensuring we’re building experiences that are worthy. Q: What is the Performance Management Process and what have you been doing this past year to enhance it? A: The Performance Management Process focuses on setting goals which are aligned to our values and strategic priorities, mid year check ins and year-end reviews. When most people think about performance management, they think about the standard year-end review. At Cushman & Wakefield, we have created a more regular review process throughout the year that is followed by feedback and ongoing dialogue about progress against set goals and our organizational values. We’ve also partnered with the Diversity, Equity and Inclusion team with the mission of driving bias out of the entire process. We've set our sights on making sure everyone in the company knows where they stand and are coached and assessed as part of an ongoing process. By working to make it equitable for all employees, we see an opportunity to improve employee engagement and career development. This is key to retention and career growth. Q: What is the “Life Is What I Make It” global recognition program and how is it making a difference at Cushman & Wakefield? A: The “Life is What I Make It” program is being rolled out in 2023. This recognition program has two quarterly awards. One

MEET HEATHER RICKARD Senior Vice President, Global Head of Talent

Q: Where did your passion for developing talent stem from? A: I have always believed that everybody has gifts. And one of my gifts is that I can see talent in others that doesn't look like my own. I have found that most people can only see talent that looks like theirs. Having discovered this gift, I quickly realized that in nurturing other people's talent and being a sounding board, I could add real value. The lesson I learned is that the most important thing is to know what your gifts are and know when and how you can use them. That's what makes a great career. A: For me, the most rewarding aspect of my job is transforming raw leadership talent into business results. I love trying to figure out what someone's talents are and then putting that person in a position to leverage those gifts. Helping people realize their full potential is not only important to their career advancement, but to the company’s success as well. Q: Why is attracting and developing talent so important to the business? A: When I was new to Cushman & Wakefield, I did a listening tour, meeting with individuals from every aspect of our business. The number one answer to the question “why do we win” was—the talent in the room wins the client. Talent is clearly a strategic differentiator for our company. That’s why we put so much emphasis on hiring, developing, recognizing, rewarding and engaging our people. My mission is Q: What do you love most about your job?

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