Westpac Executive-Summary

Westpac requires a transformative shift in property services, with ongoing continuous improvement. These changes demand refined ways of operating and require implicit client knowledge and awareness combined with flexibility and agility to ensure service continuity. Implementing the enhancements to our service and operational model, is simply continuing the trajectory of evolution we are already on. The work has already commenced. The continued evolution and improvement of our delivery model for Westpac has been an ongoing focus for our organisation, with some of the key changes made recently outlined below .

Cost Savings through self-delivery using C&W Facilities Services Australia of Corporate Handy man and, Retail FM inspections

HVAC - Summer Preparedness presentation and proactive approach ensuring minimal downtime

54,555 Preventative Maintenance work orders and 27,895 Reactive Maintenance work orders

Starting at the Senior Leadership Level, restructured andre-energised the team ensuring that the right people are in the right roles

is well underway Transformation

Streamlining of process through the implementation of CushWake technology

Accenture Lease Audits complete with no negative findings


National 2023 Operations Conference between Westpac and Cushman & Wakefield with over 100 people in attendance.

Continual financial accuracy and reporting by PwC “based upon our review, the C&W commercial lease management process is well managed with built in controls to mitigate risks”

Focus on Safety and Compliance through the delivery of compliance register for the retail network

$521,451,340 in Rent & Outgoings payments made

C&W ESG team now managing Energy Forecasting and broader sustainability scope including NABERS team providing expert advice and service

Continual wider Westpac stake holder recognition of Group Property customer service delivery emanating from C&W team. Received 56 GEMS in December 2023

Todd O’Rourke won GEM of GEMs in 2023 winning 31 in December 2023

Successful transition by C&W of mechanical, electrical and secure waste services to refreshed providers


Westpac | Cushman & Wakefield

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