Westpac Executive-Summary

Specialised support through Centres of Excellence Our solution combines the best of client embedded and centralised back of house teams delivering expertise across all streams of service delivery. Our team is driven by innovation and will constantly collaborate and integrate to generate new strategies for cost savings, efficiencies and present untapped opportunities.

Client Focused Resources Supporting Ray, the leadership team, and wider delivery team locally are our Enabling Functions. These groups of specialists are each centres of excellence providing operational benefits and synergies and reinforcing our “CushWake Way” – our standardised and consistent methodologies for service delivery. Best practice is delivered by the enabling function for the account team to implement ensuring continued learning, the delivery of innovations and continuous improvements at all times.

Service Centre of Excellence

Our centralised multi-disciplinary teams of data, property and finance, customer service, and technology, professionals’ partner with our account teams and enabling functions to deliver a fully integrated property services solution. Highly effective workflows and digital playbooks ensure client specific customisation and configuration, combined with flexible resource teams to enable outputs to accommodate clients’ needs.

INTEGRATION Direct connectivity across all functions to enable best practice sharing

SCALABILITY Flexible work teams quickly accommodate client needs

PROCESS Highly effective workflows, proven to increase speed to market

Our service delivery model will remain agile and capable of scaling over time to suit your evolving needs, your changing portfolio requirements and site usage.


Westpac | Cushman & Wakefield

Made with FlippingBook - Online magazine maker