Total Workplace Canada Brochure 2023

Total Workplace consulting brings together thought leadership, strategy, and guidance to help both occupiers and investors to address how work is changing, where people live, work and play, and what the implications are for real estate. Get in touch to learn how we can add value to your accounts and help you earn more transactions.


Real Estate Intelligence, Insight & Solutions We focus on real estate and built environment strategies that foster productivity, increase effectiveness, mitigate cost and reduce risk to help clients solve the complex challenges encountered at the intersection of real estate and business. We analyze the company’s image, culture, leadership, budgets, assets and business direction - and focus on what makes every company successful: its people. We are experts on buildings and land and can assess strengths, weaknesses and opportunities. We understand people and place while proposing strategies linked to execution . We help clients make better decisions . This is how we add value.

WHY US? We think big! We bring fresh perspectives and unique ideas for smart, transparent decision making. We offer excellent processes, methods and tools. We are change agents. We are critical analysts; we’re insightful and thoughtful. Our multi-disciplinary team draws from our global platform of best practices and thought leadership to assist our clients in creating leading edge inspired places.

Click each service line to learn more

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Workplace Strategy & Change Management

Asset Strategy & Facility Consulting

• Strategic Visioning • Hybrid Workplace Planning

• Highest and Best Use Analysis • Development Opportunity / Strategy • Value Optimization • Monetization Strategy • Implementation Strategy • Building Design + Performance Consulting

• Occupancy Planning (Supply & Demand) • Collocation and Collaboration Studies • Work Pattern Analysis • Utilization Studies • Technology Assessment • Benchmarking • Business Case Development • Employee Engagement / Change Management • Program Management • Experience Advisory & Strategy • Geographic Location Options Assessment • Trade Area / Demographic Analysis • Employee Commute Assessment • Employee Retention Risk / Cost Analysis • Multi-Facility Utilization Modeling • Scenario Delineation • Lease Vs Owned Asset Analysis / Strategy • Financial Business Case • Portfolio Optimization Strategy • Implementation Strategy • Retail Network Optimization Location Strategy & Portfolio Alignment

• Base Building Programming • Design Success Measurement • Building Repositioning Strategy • Sustainability Consulting • Healthy Building Consulting • Design Advisory • Test Fits

Please note, our team offers several sub-specialties such as Higher Order Transit Oriented Development Advisory and Post Secondary Education Real Estate Strategy.

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Total Workplace BENEFITS

How Can We Help?

Would you like to improve the employee and guest experience?

Do you want to transform the environment to attract and retain employees?

Would you like to maximize the attendance at the office space?

Does your building suffer from poor image? And do you want to attract customers?

Do you have land and want to unlock the potential?

Do you want to understand the benefits and risks of lease vs own scenarios?

Do you have numerous buildings and want to optimize the portfolio?

Are you growing and need to understand which facilities offer the greatest potential?

Do you own an underutilized office building and are considering re-purposing it?

Are you considering relocating and want to understand the demographic impact?

Do you want to drive down costs and shed space?

Do you want to transform your space but don’t know where to start?

Targeted Client Solutions We are client centric. We work hard to understand your culture, leadership styles and preferences. We offer transparent collaboration and seek to understand the world through your eyes. This approach allows us to produce greater results that resonate with all levels of an organization.


Aligning your business objectives to your workplace for maximum employee and guest experience. Workplace Strategy & Change Management

Asset Strategy & Facility Consulting

Specialty Consulting Services

Location Strategy & Portfolio Alignment

Creating value within the owner’s objectives through the acquisition, use and disposal of real property assets.

Targeted services, using specialized tools, that give you deep and valuable insight into industry specific problems.

Aligning your real estate strategy with business goals to deliver improved flexibility and planning for growth or contraction, better financial decision making, optimal location, capital planning and value capture.

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When partnering with Total Workplace, we take you through an organized and strategic process to work together and help us understand, discover, diagnose and solution for your specific needs.



REFINEMENT & SOLUTIONS Providing the Best Recommendation for Your Business 5

UNDERSTANDING & ENVISIONING Understanding & Defining the Problem

SCENARIOS & CONCEPTS Creating Ideas for Consideration




DISTILLATION & EVALUATION Analyzing & Aligning the Best Strategies

& Gathering Information

Client Success The below client testimonial showcases the importance of a comprehensive workplace strategy.

“Our colleagues and leaders need to stay focused on delivering on our client promise and developing world class teams. A well thought out change management program to guide colleagues through a move minimizes the stress and distractions associated with workplace change”.

- Palak Langenderfer Real Estate Senior Director, AON CORPORATION

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Catherine Tourigny / / 416 806 3353 DIRECTOR, TOTAL WORKPLACE, BID, B PSYCH With experience and degrees in psychology, communications and interior design, Catherine provides organizations with evidence-based solutions and insights for creating employee focused workplace strategies that engage and inspire workers, reinforce culture, and support productivity to drive business success. Catherine is a PROSCI certified Change Management professional. AREA OF FOCUS: Workplace Strategy, Design Advisory and Change Management Kyle Verboomen / / 438 483 8538 SENIOR CONSULTANT, TOTAL WORKPLACE, MSC, BA With over 10 years of experience, Kyle manages +20 global/regional strategy and transformation assignments for C&W’s largest clients (est. $1.5M USD) Prior to joining the company, Kyle spent nearly four years, composing and coordinating market & financial feasibility studies for over 20 large scale mixed-use development projects. AREA OF FOCUS: Location Strategy and Workplace Strategy Michelle Louko / / 416 587 9139 DIRECTOR, TOTAL WORKPLACE, B COMM Michelle has over 30 years of industry leading experience in location planning and customer analytics for retail, financial, not-for profit, and media clients. She brings a unique perspective with her diverse background in sourcing and creating data products, developing customized solutions and launching widely used technology solutions. She has a unique specialty in site selection and retail network location optimization ensuring retailers the highest yielding networks at the lowest cost. AREA OF FOCUS: Data-Driven Decision Making, Data Sourcing, Trade Area Analysis, Site Selection, Retail Network Optimization, Customer Analysis, Targeting, Mapping and Solution Development Maria Tinajero / / 403 471 2296 CONSULTANT, TOTAL WORKPLACE, MBA Maria brings experience in providing strategic real estate solutions based on market research and data analysis. She previously worked as a retail leasing tenant advisor and has worked on various assignments, including market feasibility studies, land development potential and monetization strategies, and portfolio reviews. AREAS OF FOCUS: Asset Strategy, Portfolio Strategy, Location Strategy

Samantha Sannella / / 416 436 1095 MANAGING DIRECTOR, TOTAL WORKPLACE, BFA ID, M ARCH, EMBA Samantha specializes in design management, workplace strategy, occupancy planning, scenario development, project management and holistic building/land solutions. Her background in architecture, interior design, construction, development and consulting ensure that client solutions are well-grounded through all transformation phases. AREAS OF FOCUS: Asset Strategy, Portfolio Alignment, Site Selection, Workplace Strategy and Design Advisory Donna Colbourn / / 647 961 7499 SENIOR MANAGER, TOTAL WORKPLACE, DIP. ID Donna works to improve the overall workplace experience for employees with integrated solutions and real estate strategies. With over 25 years of experience as a Workplace Specialist, Donna brings program management, workplace planning advisory, and change management strategies to large scale transformation projects. Donna is a PROSCI certified Change Management professional. AREA OF FOCUS: Workplace Strategy, Portfolio Alignment, Change Management, Design Advisory Rob provides design and strategy services to a wide range of corporate, financial, and high tech clients. With his strong foundational knowledge of both architecture and interior design and background in working for two of the leading global design firms (HOK and Gensler), Rob’s strategic services are in demand by Fortune-100 global clients at workplace, facilities and portfolio levels. Rob is a PROSCI certified Change Management professional. AREAS OF FOCUS: Asset Strategy, Portfolio Alignment, Site Selection, Workplace Strategy, Design Advisory and Change Management Julian Colman / / 416 359 2402 VICE PRESIDENT, TOTAL WORKPLACE, B COMM Julian is an industry veteran, with a solid track record of delivering timely and strategic real estate solutions to Canada’s leading institutions and corporations and to municipal, provincial and federal government departments. During his tenure with Cushman & Wakefield, Julian has led many high-profile land and property assignments that have shaped urban landscapes across Canada. AREA OF FOCUS: Asset Strategy Rob Sannella / / 416 359 2605 DIRECTOR, TOTAL WORKPLACE, B ARCH, M ARCH

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WE MAKE MOMENTUM This could just be the beginning of something insightful, impactful and enjoyable for both you and us. We have over 50,000 employees across 60 countries who are all driven by a similar goal - to make things move and happen, to make the most out of every opportunity, for our people, our clients and our communities. We would love for you to join us.

Total Workplace Samantha Sannella, BFA ID, M ARCH, EMBA National Managing Director 161 Bay Street, Suite 1500 Toronto, ON M5J 2S1 416 436 1095

Copyright ©2023 Cushman & Wakefield. All rights reserved.

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