The Meritex Company Proposal V.2

TRANSITIONS & QUALITY CONTROL

Cushman & Wakefield’s Transitions & Quality Control (TQC) team facilitates the transition of new business to the Asset Services portfolio, providing compliance oversight and quality control, leading and supporting technology needs within the service line, and serving as an overall resource and support team to the business. Our TQC team handles all aspects of the transition process, allowing our property management teams to cultivate client, tenant and service provider relationships, identify ways to maximize revenue and asset value, and reduce operating expenses. TRANSITION WORKFLOW: TQC coordinates the workflow between all parties involved in the transition process using an internally built and maintained pricing and notification tool for new business and a comprehensive, target-dated checklist. LEASE ADMINISTRATION: TQC reviews all lease documentation for newly transitioned business and enters key terms into the lease administration software to ensure accurate tracking of important data, key dates and financial information used to generate tenant rent statements and lease abstracts. COMMUNICATION: By facilitating the communication channels among property managers, client accounting, corporate accounting, human resources, IT and clients, our process ensures all new property transitions are seamless. TRAINING: TQC partners with the Training & Development team to produce training videos and manuals, provide on-site training, serve as subject matter experts to review training material and host training webinars for our Asset Services personnel. QUALITY CONTROL: TQC aids in developing operational standards to ensure policies and best practices are closely followed for accurate and consistent data collection and reporting, as well as risk mitigation for our teams and their clients. BEST PRACTICES: TQC facilitates the development of Office365 SharePoint sites used internally for our teams and externally for our clients for ease of access to data and document sharing. SERVICES AND EXPERTISE

120M square feet transitioned into the platform in 2018 5,500+ leases abstracted or audited in 2018 1,000+ assets transitioned in 2018

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