The Meritex Company Proposal V.2

THE CUSHMAN & WAKEFIELD EDGE

Integrated Team — Cushman & Wakefield professionals are passionate about producing exceptional results. We recognize the roles most understood as behind- the-scenes have a significant impact on a building’s image. Our entire management staff, from the front-of-the-house to the back-of-the-house, works together to go beyond the basics and achieve greatness. Tenant Satisfaction — We maintain an unwavering commitment to tenant engagement and feedback. Through routine, in-person visits and unique tenant events, our management professionals consistently see high tenant satisfaction and retention. Attention to Detail — Cushman & Wakefield exercises a hospitality and service-minded approach to property management. With an elevated attention to detail, our World-Class Management Service provides each building with a distinct reputation for management excellence.

SERVICE BEYOND THE MANAGEMENT AGREEMENT Management teams should exercise a hands-on approach to management by performing routine visual inspections and frequent contact with tenants. However, service excellence is extended beyond basic duties and includes proactive tenant interactions. • Handle tenant complaints by being proactive and meeting with the tenant in person to discuss issues. • Ensure engineering and maintenance staff are held accountable while being conscious to never disrupt a tenant’s experience. • Write hand written thank you notes to show your appreciation. • Ensure customer service best practices are followed by not only the front-of-house management team, but also back-of-house staff such as engineers and vendors.

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