The Meritex Company Proposal V.2

ELEVATING THE TENANT EXPERIENCE

TENANTS ARE TWICE AS LIKELY TO RENEW THEIR LEASE IN AN ENVIRONMENT WHERE THEY HAVE STRONG RELATIONSHIPS WITH MANAGEMENT STAFF, QUICK RESPONSE TIMES, AND ACHIEVED COMMUNICATION PREFERENCES. CUSHMAN & WAKEFIELD IS DEDICATED TO SERVING AS A PARTNER TO THE MERITEX COMPANY AND PROVIDING HIGH-LEVEL HOSPITALITY SERVICE TO APPEAL TO THE TENANT MIX. A successful tenant experience begins by delivering fundamental management solutions including: • Proactive communication • Accessible and visible team members • Live phone communication vs. digital answering systems • Rapid responses to maintenance requests • Consistent vendor and tenant interaction, encouraging a team environment • Active solicitation of structured, measurable tenant feedback via tenant surveys Proactive communication and positive personal relationships between building staff and tenants is important to tenant retention. Cushman & Wakefield utilizes a hands-on approach by performing routine visual inspections and contact with tenants and executive decision makers. At the tenant-level, web-based work order systems, regular communication, and tenant/manager interaction help build the trust and mutual respect needed for a successful tenant/manager relationship. Our Training & Development team works to ensure the entire management team is coordinated in their messaging and focused on delivering superior customer service. Individual new hires receive training by local operation leaders. Larger new hire groups are onboarded by a corporate training team consisting of senior leaders in property management, client accounting, and human resources.

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