Sentosa Cove

Leverage CMMS to perform Sampling Checks

We will align the scope of checks with the final agreed SLA requirements with Sentosa Cove and identify key areas for closer inspection. Following are samples of the scope that we can cover: SCOPE OF CHECKS

Preventive Maintenance (PM) Schedule

• Adherence to schedule • Record of maintenance

Work Order Fulfilment Customer Satisfaction

• Corrective / Reactive maintenance work order fulfilment rate

• Complaints resolution rate • Quality of service (direct customer feedback)

PROCESS OF CHECKS

• The IFM core team will schedule regular sampling checks based on predefined criteria and SLAs. • Supervisors or quality assurance teams receive automated notifications for upcoming checks. • Designated personnel perform on-site inspections using mobile devices integrated with the CMMS. • They check the physical condition, functionality, and compliance with SLA requirements.

Scheduling:

Inspection:

WHO PERFORMS THE CHECKS Level 1 - Supervisors / Property Executives / FM / SFM:

• Oversee the execution of maintenance tasks and ensure compliance with SLAs. • Conduct independent sampling checks to verify the quality and completeness of work.

Level 2 - HQ Quality Assurance Teams: Level 3 - External Auditors (if required):

• Perform periodic audits for an unbiased assessment of maintenance activities

PROPER DOCUMENTATION

• The CMMS compiles the data into comprehensive reports such as a detailed Work Summary Report. • Reports include detailed records of checks, compliance status, and identified issues. • Users can generate and export these reports in PDF or Word format for easy sharing and review.

Report Generation:

61