Sentosa Cove

Contents TABLE OF 01 EXECUTIVE SUMMARY 02 ABOUT C&W SERVICES SINGAPORE 03 ORGANISATIONAL STRATEGY 3.1 IFM Core Team Organisation Chart 3.2 Roles & Responsibilities of Core Team Members 3.3 Key Team Members Highlight 3.3 Committing to Customer Service Excellence 04 SUBCONTRACTOR MANAGEMENT SYSTEM 4.1 Integrated Subcontractor Management Model 4.2 Subcontractor Performance Management 05 ADOPTION OF TECHNOLOGY & INNOVATIVE SOLUTION 5.1 Technology Overview 5.2 Computerised Maintenance Management System (CMMS) 5.3 Deployment of Innovative Solutions and Methods 06 OPERATIONS PLAN 6.1 IFM Operating Model 6.2 Mobilisation & Transition Plan 6.3 Quality Assurance & Safety Management 6.4 Incident Management & Fault Reporting 6.5 Business Continuity and Crisis Management 07 ENVIRONMENTAL SUSTAINABILITY SOLUTIONS

Appendices Appendix 1 – Project Factsheets Appendix 2 – Key Members CVs

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