Sentosa Cove

ROLES

RESPONSIBILITIES

• SDC’s Single Point of Contact (SPOC) on a day-to-day basis • Responsible for the operational facility management of the sites, actively supporting the Account Manager in the day-to-day delivery of hard and soft services • Oversee community engagement effort and provide additional escalation point for any issues arising from facility management operations and/or resident complaints/feedback. • Provide operational support in all facility management matters, manage the operation team and vendors and monitor facility management needs • Ensure task instructions and site documentation are in place, relevant and up to date • Facilitate the use of CMMS and technology tools and solutions to perform works across all teams and subcontractors as well as reporting • Oversee helpdesk and ROC service performance • Facilitate the implementation of the quality and safety management systems • Manage budget and financial processes including monthly analysis, re forecasting and accruals of OPEX & CAPEX budgets to demonstrate achievement of financial KPIs. • Facility Manager will support SFM on overall IFM delivery to Sentosa Cove • Head the Estate Management Team and responsible for the day-to-day delivery of hard and soft services • Regular meetings with Sentosa Cove Management • Manage vendors and ensuring preventive and reactive maintenance are carried out accordingly. • Manage improvement and project works with Project Management Team • Assist FM in day-to-day facilities management operations • Deputise FM whenever required. • Oversee the delivery of land & marine cleaning, as well as pest control • Responsible of reporting for soft services

Senior Facilities Manager (SFM)

Facilities Manager (FM)

Property Executive (PE)

• Assist the PE in day-to-day operations • Oversee the delivery of security and shuttle bus services

Property Officer (PO)

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