Sentosa Cove

03 Organisational Strategy

OUR IFM CORE TEAM

C&W’s proposed IFM core team overseeing Sentosa Cove operates under the experienced guidance of Senior Facilities Manager, Jenny Tan. Jenny will be responsible for the overall coordination and effectiveness of the team's endeavors. At the core of the IFM structure lies the Estate Management Team , entrusted with the management of both hard and soft services delivery, project management, and sustainability initiatives. Led by Facilities Manager, Asri, this team comprises members with relevant technical expertise, ensuring that the infrastructure and services within Sentosa Cove are maintained to the highest standards. Recognising the importance of community engagement , a dedicated team is tasked with stakeholders of Sentosa Cove. This Community Engagement Team, led by Community & Events Manager, Emmanuel Lean , works to address community needs and concerns promptly and effectively. Ensuring accessibility and responsiveness , a 24/7 helpdesk manned by a dedicated customer service officer stands ready to field inquiries and address emergencies. fostering strong relationships and open communication with the residents and

This ensures that residents and stakeholders can receive assistance whenever it's needed, bolstering confidence in the IFM team's capabilities. The helpdesk duty will be covered by our Remote Operations Centre, situated at our HQ office, after hours. Backing the operational teams is a centralised Finance and Admin Team, responsible for managing financial matters and handling administrative tasks efficiently. Lastly, we recognize the importance of collaboration with key stakeholders . Through our governance system, our team will regularly interface with entities such as Sentosa Cove Resort Management (SCRM), Sentosa Cove Owners Council (SCOC), and Sentosa Cove Commercial Owners Council (SCCOC) . These meetings serve as conduits for communication and cooperation, ensuring that the IFM team remains aligned with the broader goals and objectives of Sentosa Cove's stakeholders. Together, this organisational structure ensures that the IFM team operates cohesively, delivering high-quality services while fostering strong relationships within the community and key stakeholders.

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