Sentosa Cove

The Emergency Response Plan is shown in the diagram below as well as the composition breakdown of the three-tier structure of the Emergency Teams (ERT & EMT).

1 ST TIER – ERT (EMERGENCY RESPONSE TEAM) • Members are frontline operational team at site and Account Management Team. • Render 1st line recovery services. 2 nd TIER – EMT (EMERGENCY MANAGEMENT TEAM) • Members from headquarters (e.g. HSSE, Corporate Communications, Procurement) and Account Management Team. • Render 2nd line of recovery services e.g. mobilization of additional manpower. 3 RD TIER – CCG (COMMAND & CONTROL GROUP) • Members from HQ Leadership team (senior management staff – CE & MDs). • Sets up Operation Centre to oversee damage control and recovery services.

EMERGENCY RESPONSE PLAN

Emergency Response Plan

Emergency Response Manual/ SOPs

Operation Framework

Emergency Drills

Depending on the severity of the crisis, Command and Control Group (CCG) which comprises senior management staff may be activated. C&W Services Contact Centre will be leveraged upon in the event of emergencies that requires additional support from the ERT and EMT. The workflow for emergency response activation by the Contact Centre is shown in the following flowchart.

C&W Services to follow work management process and resolve issue onsite

Issue Resolved

Occurrence of Emergency

Security guard/ person-on duty to call Manager-in-charge immediately

C&W Services, client and authorities to work together to resolve issues.

Activate EMT?

EMY decides to activate CCG due to the criticality of the issue.

Manager to inform Account Manager & Director/ General Manager

EMT contact list distributed to CC to follow up with call & MMS – to record time contacted, number of attempts if non contactable until contact is made, time reached onsite, etc.

Activate EMT?

CC receive details of time record, incident, location & cause from reporting personnel.

Account Manager & Director / GM activates emergency management team (EMT) via the Contact Centre (CC) / informs client Manager to activate Contact Centre to call and mobilise pre determined list of personnel in the emergency response team.

CC receive details of time record, incident, location & cause from reporting personnel.

102

102