Request for Tender - Whole of Australian Government

Specialised Support Through Service Centres of Excellence

Value for money will be achieved through our Shared Services, which provide a centre of excellence through scalable strategic insights and solutions for Finance, the Entities, and the dedicated Service Delivery Team.

The benefits to Finance and the Entities of these centralised resources include:

COST EFFICIENCIES by centralising expertise and applying expert advice, this actually reduces the number of required dedicated staff OPERATIONAL EFFICIENCIES by removing administrative burdens from our onsite teams, for example, reviewing invoices, and dedicating repetitive or high-volume tasks to specialist centralised teams GREATER FLEXIBILITY in the scope of services and resources allocated by supporting surge capacity during busy periods. KNOWLEDGE TRANSFER as this team work across all accounts they share their insights and knowledge gained from other clients to ensure we continuously deliver operational excellence to our customers. Their insights often lead to new product/process development.

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