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WHAT’ S NEXT

facilitates or enables a process. An example would be implementing visitor management and access systems that reduce the need for touchpoints or face to face interactions while controlling who is visiting the building and when. The second is technical solutions that produce data to inform or direct process changes and enhancements. An example may be a sensor platform that provides the total occupancy and utilization of a defined space or spaces. This data could be used to determine the configuration of a space or triggers a different process that helps enforce social distancing guidelines. It is crucial to keep in mind that the first solution type also produces data- a valuable asset. The current crisis reinforces the need for a broader and more holistic approach to data and data management within real estate. Having a comprehensive data management strategy enables investors, landlords, occupants, and building operators to glean valuable insights from analytics, business/artificial intelligence, and machine learning. Some Recommendations Commit the time and resources to identify strategies to recognize and mitigate potential risks arising from future disruptions. These strategies will, in many cases, overlap and support opportunities to drive operational efficiency and enhance occupant experiences in normal operating modes. • Focus on enabling future decision-making based on available data from various sources, including building systems and integrated third-party sources • Create a unified operational view of critical data to enable a rapid, effective response to an adverse situation • Align opportunities to augment existing data sets using technologies that help inform decision- makers. Examples may include occupancy sensors or air quality monitoring capabilities • Focus on automation. Develop automated sequences that can quickly be enacted during an event to manage or change building operations while minimizing the need for human intervention • Invest in operational building technologies that enhance the integration, visibility, and control of building and workplace systems Building and implementing a technology strategy is difficult in ‘normal’ times. In today’s environment, the complexity level has been elevated. Long lasting success will take an investment from all corners of the real estate industry. Cushman & Wakefield’s Digital Building Practice is here to help navigate the labyrinth of opportunities, use cases, vendors, and solutions in partnership with our clients. Expect COVID-19 to be a catalyst for the adoption of smart building technology.

RECOVERY READINESS: TRI-STATE

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