PowerPoint Presentation

PREPARING FOR DAY ONE

• Mail: notify postal service and couriers to restart mail service • Contacts and escalations: establish a single phone number/email address to field inquiries (manage and track questions, escalations, concerns, etc.) It is important for landlords and tenants to partner together to keep all parties informed of operational changes, intended internal policies and return to work expectations. • Provide a cover letter to the survey, which explains the step that the property has taken to ensure everyone’s safe and comfortable return to work • Tenants should designate a reopen representative(s) to coordinate with the building • Analyze the feedback received by tenants and customize your property guidelines accordingly

Resources

Recovery Readiness – Tenant Survey 1234 Main Street

1234MainStreet City,StateZIP Tel +1XXXXXX-XXXX cushmanwakefield.com

MonthXX,2020

RESPONSES DUE WEDNESDAY, APRIL 30 Thank you for your responses. Please return form to abc@cushwake.com, fax: (xxx) xxx-xxxx

RE: RecoveryReadiness,Return toWorkPlanning

DearTenants,

Name: Phone

Company:

E-Mail: The currentNYCguidelines recommend employerspromote staggeredworkhours andbreak

Lastweek, theU.S.governmentand localgovernmentsannouncedaphasedplan for reopening theeconomy. Over thenext severalweeks andmonths,as areas stabilize from theCOVID-19pandemic and stay-at-home restrictions are lifted,organizationswillbegin tobringworkers back into thephysicalworkplace. Wehave implementedproactiveprocedures to infectionpreventionandemergency preparedness in response to concerns aboutCOVID ‐ 19, including: • Buildingday staff in the lobby continues to clean/sanitizeall touchpoints, i.e.doorhandles,doorglass, elevator callbuttons,etc.,usingdisinfectant solution. • HandSanitizer stations havebeenplacedat various locations throughout the commonareas. • Daily andnightly sanitizingofall restrooms andgeneral commonareaswill continueas normal,using disinfectant solution. • Additional services canbeprovided to tenantswhowish tohave them. Please contact theproperty managementofficeatXXX-XXX-XXXX to discuss anyadditional requested services. Wewant you to know that yourproperty teamhas beenpreparing for youreventual re-occupancyandwe look forward towelcoming youback to1234MainStreet. We continue to implementenhanced cleaningmeasures at theproperty andaredevelopingmodifications tobuildingprotocols aroundourday-to-day activities suchas: • VisitorProcessing

times tomake schedules flexible and reduce congestion atpeak times. Do youhave any special considerationsor concerns regarding the implementationof a staggeredwork programor alternating schedule for your employees? The landlordmay limit thenumberofpersonsper elevator.Do you see any issueswith this?

 Yes |  No

 Yes |  No

Thegovernment ismandatingwearing a face covering ingeneralpublic areas if social distancing isnotpossible.This is a reminder that the common areas in allbuildings arepublic areas (i.e. lobbies and elevators). Will yoube supplyingmasks/face coverings* to youremployees?  Yes |  No Would youhave an issue should thebuilding refuse entry to an employee/visitor/serviceprovider that isNOTwearing a face covering?  Yes |  No Please list the ways in which the propertymanagementofficecanbeofassistance toyou toprepareadequately forreturntowork.

• Deliveries • ID handling • CleaningServices

Are there anydirectionsor rules that youwould like to seeon lobby signage to reinforce safe practices?

• SocialDistancingRequirements • Elevator capacity restrictions

In the comingweeks,wewill share specific guidanceon theseprotocols,whichwillbeupdatedas conditions evolve.

Any additional ideas for thebuilding?

Weask for your continuedpartnership inensuring the transition for youremployees is a smoothone that adheres to the requirements laidoutby the stateand localgovernment. To thatend,please takeamoment to:

Please identify yourdesignatedRe-OpenRepresentative:

Name: ______________________________,Email:______________________________ Phone:__________________,Afterhours:________________________ *per thegovernmentguidelines, a face covering is anywell-securedpaperor cloth (like abandanaor scarf) that covers yourmouth andnose.

• Complete theattachedSurvey. Please fillout theattached survey and return it toemailaddress. Your responsewillhelp shape thedevelopmentofbasebuildingprotocols. • Designatea “Re-OpenRepresentative”. This personwillbeour contactand responsible for communicatingany changes to youroperations includingoffice closures,work fromhomepolicies,and changes to the visitoraccess policy. • Communicateanychanges toyouroperations. Inaddition to the items above,please reachout tous immediately ifany of youremployees aredirectly exposed toorhavebeendiagnosedwitha confirmed caseofCOVID-19andhavebeenon thepremises of1234MainStreetover the last14days.

Tenant Communication Template

Tenant Survey

THIRD-PARTY SERVICE PROVIDERS

• Verify list of third-party service providers • Communicate to all third-party service providers, in writing, the new building and respective tenant space access and operations protocols • Address any service changes/limitations as needed

CUSHMAN & WAKEFIELD – FOR INTERNAL USE ONLY

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