Occupier Edge_Ed.5_US_0124

Methodology for Smart Buildings

SENSOR-to-VALUE Identify top scenarios Define relevant sensors Define user touchpoints

USER EXPERIENCE Set up user touchpoints Touchscreens

DIAGNOSTIC Visualization Deep dive diagnostic Advisory insights

Scenario Scoping

Scenario Deployment

User Experience

Data Collection

Analytics

Improvement

SENSOR NETWORK Install and activate sensors Sensor communication

DATA Big data collection Integration to other data sources

ACTIONS Additional scans

4. PEOPLE GUIDANCE AND SMART WORKING

5. SMART SERVICES

To develop an optimal workplace concept, you will need to go beyond mere occupancy and comfort measurements. If you are thinking of moving to new offices or transforming your existing workplace, it is essential to understand how your people actually use the workplace, who they interact with, what type of activities they perform, and how the workplace supports or hinders these activities. This can be achieved through a combination of sensor and survey data, workplace performance benchmarking and a root cause analysis of key issues. And don’t forget to think about existing data sources that may not yet be used to their full potential, such as information from a Building Management System, HR or financial data.

Another area where IoT can have a solid impact is service delivery. Smart building data enables service providers to move from ‘service by schedule’ to a more dynamic, outcome-based service model. This includes activity- based cleaning and condition-based maintenance. Sensors on equipment for example can track performance and send a notification when maintenance is due. Door sensors or footfall cameras can track activities and foot traffic, enabling cleaning managers to deploy resources where and when it matters most.

In today’s flexible work environment, IoT data can help create an efficient, frictionless workspace where people get real-time information across various touchpoints (touchscreens, kiosks, smart apps, chatbots, etc.). It’s like everyone has a personal assistant to help them through the day. People can, for example, view and book free space when they need it or even ask a chatbot to book it for them. The technology enabling this is a mix of IoT sensing, data visualization and smart apps.

The combination of affordable IoT, activity-based approaches and predictive analytics is set to profoundly change the way buildings are managed and serviced. The benefits go beyond improved resource efficiency and cost savings for building owners and operators. They extend to enhancing the workplace experience through giving occupants more choice and control of their dynamic work environments. Smartphone usage has become second nature for many of us – 53% of Millennials would rather lose their sense of smell than their technology³ – and smart apps will go a long way in winning people’s buy-in and driving real-world success. References ¹ Gartner (February 7, 2017) “Gartner Says 8.4 Billion Connected "Things" Will Be in Use in 2017, Up 31% From 2016”; https://www.gartner.com/newsroom/id/3598917 ² App Developer Magazine (Dec. 2016) https://appdevelopermagazine.com/4773/2016/12/23/more-data-will-be-created-in-2017-than-the-previous- 5,000-years-of-humanity-/ ³ NewsCred Insights. https://insights.newscred.com/culture-shifts-and-social-media-statistics/

58 The Occupier Edge