MSC_Proposal_C&W 2022_Draft 1 RSF

OPTIONALITY & MODELS TO SUPPORT HOW MSC WANTS TO WORK

Functional Center of Excellence Job Skill of Market Segment Clusters

Multi-Site / Multi-Function

Consolidation

Customer Support

Finance

IT

Operations

Marketing

Strengths • Lower labor costs and optimal talent market conditions for each function • Redundancy / risk mitigation Challenges • Higher overhead (management, facilities, infrastructure) • Few enterprise-level economies of scale • Locations develop independent culture

Strengths • Branding and culture improved across reduced number of sites • Opportunity for talent/career development across similar businesses and functions Challenges • Decreases ability of Front Office and Back Office to collaborate and coordinate • May create feeling of being in a “second class” location • Locations develop independent culture

Strengths • Increases recruiting potential across multiple markets • Redundancy / risk mitigation • Leverage different regions / cost jurisdictions Challenges • Solving for highest order functions results in higher labor costs • Incremental management and governance required • Less than optimal talent market conditions for some functions

Strengths • Control of corporate culture • Economies of scale; efficiency in delivery of infrastructure and amenities • Optimal collaboration and sharing of resources among user groups Challenges • Business continuity risk; redundancy and contingency capability • Execution risk from limited space availabilities for larger requirement

Navigating Together Towards a Successful Outcome