Life Science Playbook | Cushman & Wakefield

C. MANAGEMENT OPERATIONS

a. TENANT RELATIONS & RETENTION A strong tenant relations program is key to increasing tenant retention, reducing capital costs, and ensuring maximum return on investment for clients. The ideal program should include a tenant contact matrix, tenant visitation schedule, planned tenant appreciation events, routine inspections of leased premises, and floor inspections to ensure contracted services are performing beyond expectations (e.g., janitorial, window washing, engineering for lights out, light plumbing, etc.). The tenant relations program should include frequent communication between the property manager and leasing agent. More information on establishing a relationship with the leasing agent can be found in our Property Operations Manual, Section 9: Marketing & Leasing.

• Section 1: Tenant Relations • Section 2: Tenant Retention • Section 3: Tenant Surveys • Section 4: Empower the Management Team & Section 8.5: Tools & Resources

Tenant Handbook

b. TENANT MOVE IN/MOVE OUT MOVIE-IN: ENVIRONMENTAL QUESTIONNAIRE

All tenants are required to submit an environmental questionnaire to Property Management at a minimum upon move in and annually thereafter. As outlined in the Lease Agreement, this questionnaire must be submitted at any time requested by the Landlord or Property Management. This list needs to identify each type of Hazardous Materials to be brought upon, kept, used, stored, handled, treated, generated on, or released or disposed of from the Premises and setting forth any and all governmental approvals or permits required in connection with the presence, use, storage handling, treatment, generation, release, or disposal of such Hazardous Materials on or from the Premises. MOVE-OUT PROCEDURES It is recommended the landlord establish a standard Surrender Plan that each tenant must fill out and submit for landlord review at least ninety (90) days prior to lease expiration or tenant move out. This plan includes all decommissioning requirements and identifying all equipment requested for tenant removal as authorized under the terms of the lease. It will also include disinfecting all fume hoods and exhaust fans, vivarium’s, autoclaves, etc. The plan will also include addressing environmental mitigation including removal of all flammable and hazardous materials. Indoor air quality samples will be required in all lab space to be submitted to landlord. Appendix - Environmental/Hazardous Materials Questionnaire

Below we have provided a sample lease surrender plan to consider:

The Surrender Plan shall require Tenant to clean and otherwise decommission all interior surfaces (including floors, walls, ceilings, and counters), piping, supply lines, waste lines, acid neutralization systems and plumbing in and/or exclusively serving the Premises, and all exhaust or other ductwork in and/or exclusively serving the Premises, in each case which has carried or

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