Life Science Playbook | Cushman & Wakefield

C. MANAGEMENT OPERATIONS (CONT.)

Incident Reporting The property manager is responsible for ensuring all incident reports and/or claims are correctly documented, reported, and submitted.

Any client’s policies, procedures, or additional instructions noted in a management agreement will take precedent over Cushman & Wakefield’s policy.

It is likely that not all the client’s preferences will be included in the management agreement. Therefore, it is critical that the property manager understands the client’s procedures regarding handling incidents before an incident occurs. The property manager should speak to the client to identify their preferences and provide Cushman & Wakefield procedures to the client for approval. An incident report should be a detailed account of the property manager’s study of the situation. Do not include personal opinions about the incident nor make suppositions about medical conditions unless provided this information by medically trained personnel. The client’s insurance company may provide an incident report format. If not, use Cushman & Wakefield’s generic incident report. A copy of the completed incident report should be provided to senior management, the client, and the property’s insurer/insurance broker as soon as possible after the incident has occurred. It is not necessary to provide copies of all incident reports to Cushman & Wakefield’s risk management department unless there is a death or a severe accident. Property and security staff should be instructed to never discuss an incident or claim with anyone unless directed by a representative of the property client, insurer, or insurance broker. Direct all questions to the property manager who may state that the incident will be/has been reported to the insurance carrier. It is helpful for the property manager to maintain an insurance file that includes: • Complete historical record of all Cushman & Wakefield and client certificates of insurance for each year of the assignment • Loss report forms for general liability loss and property loss • Client’s reporting instructions • Property identification number • Client’s representative’s emergency contact information including cell phone and email address If responding to an elevator entrapment, be certain that all employees who respond to entrapments are aware of applicable laws and ordinances.

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