Facility Management Flipbook

Critical Environment Management

Data Center Tier Levels

Critical Environment Management provides the necessary support processes and procedures required to achieve the “100% Up-Time” requirements for continual critical system operation. We focus on the reliability and operational integrity of all critical systems. Our mission is to eliminate system failures. Standardized processes and procedures include:

• 99.982% availability • Annual downtime is 1.6 hours • Multiple power and cooling paths • Fault tolerant (N+1) • Able to sustain 72-hour power outage

TIER • 99.671% availability

TIER

• Annual downtime is 28.8 hours • Single path of power and cooling • No redundant components

3

1

• System reliability & commissioning • Operational sequences by system(s) • System monitoring and response • Proactive, predictive, & preventative maintenance • Associate & facility specific training • Strategic alliances with vendor partners • Inter-group communication procedures • CEM team supervision and support • Staffing processes aligned with critical system operations

• 99.749% availability • Annual downtime is 22.0 hours • Single path of power and cooling • Some redundancy in power and cooling systems

• 99.995% availability • Annual downtime is 0.04 hours • Two independent utility paths

TIER

TIER

2

4

• Fully redundant (2N+1) • Able to sustain 96-hour power outage

Organizational Structure

Proven Results

Edward Jones St. Louis, MO & Tempe, AZ 115,000 SF Data Center 1.9 Million SF Project Size 5,400 UPS (Kva) 9,700 Kw Generator Backup US Bank St. Louis, MO 300,000 SF Processing Center Operates 24/7 1.6 Million SF Project Size 1,000 UPS (Kva) 3,000 Kw Generator Backup

• Directed ISO 9000 Certification for both facilities • Standardized and documented over 300 facility management processes and procedures, industry-best practices and benchmarking, and enacted extensive training and technical staff development programs • 100% up-time over the past 6 years • Manage all infrastructure to ensure 24/7 operations • Developed processes to properly maintain the facility while reducing operating expenses • Maintained 100% up-time • Accomplished zero FDA or Red Cross Audit Team observations relating to facilities • Replaced six roof top air conditioning units while maintaining ab temperature requirements • Vital blood collection and processing continued uninterrupted during Donor Center build outs, carpeting upgrades, and critical systems preventive maintenance

Client Relationship Manager

Facilities Manager

Cassidy Turley Resources • Transition Team • Operations • Project Management • Process Control • Accounting • Engineering Services • 24/7 Call Center

Manager of Technical Operations

American Red Cross Various Locations

Data Center Supervisor

110,000 SF Headquarters 64,108 SF Donor Centers 24,000 SF Warehouse 7,400 SF Call Center Mission Critical Operations

Data Center Technician

8 | Cassidy Turley