Facility Management Flipbook
Transition & Quality Control
A Thoughtful Transition
Since 2010, through our seamless transition process, we successfully on-boarded 136 million square feet of managed property.
Transition & Quality Control Team
Key transition phases and priorities will include: 1. Planning: Form an experienced transition team to address critical functions. Develop an implementation calendar and goals with the client. Reaffirm objectives with regard to timing, communication, and priorities. 2. Relationship Building: Visit the facility and introduce the Cassidy Turley Team to key contacts. Provide communication for the transition and new processes. Meet regularly with key personnel to discuss major initiatives and approaches. 3. Technical Process: Complete facility inspections to gather equipment and property data; input into the technology platform. Setup policies and procedures. 4. Financial Analysis: Review the expenses and budgets if available for each facility. Develop new budgets based on existing information and benchmarking. 5. Transition Status: Ensure the alignment of goals as the transition progresses. Provide progress updates and any major initiatives or savings.
Transition Manager
Project Management
Procurement
Accounting
Managing Service, Quality and Value
Human Resources
Technology
Engineering
Cassidy Turley National & Local Resources
1: Analyze Spend
2: Financial Modeling
Detailed Transition Checklist
Transition Communication
Transition Newsletter
3: Define Goals & Desired Outcomes
Property Management
About Cassidy Turley
Quick Facts
Transition Newsletter
Our team of professionals is dedicated to consistently delivering solutions that produce superior results and champion Client business goals. We believe in face-to-face relationships and that hands-on problem solving is fundamental. We become your partner and advocate, and are passionate about achieving long-term success on your behalf.
• 455 million square feet of managed space • 60+ offices, 27 national markets • 3,500+ professionals • 28,000 managed Corporate Services locations • Partners with GVA outside of North America • Investor Services, Occupier Services, Practice Groups, and Specialty Services Welcome Team!
A 300 line item transition checklist that includes: • Pre-Transition Planning • Human Resources
4: Ensure Adherence to Contract Terms
We are pleased to announce that Cassidy Turley has assumed the management responsibilities of Client office locations effective August 1, 2012. To ensure your transition experience is one of team building and success, we will follow several guiding principles to mitigate risk and streamline the transition process. As a first step, we’ve assembled a top-notch transition team to lead us through the process. For the Client transition, the team will be comprised of the following members: • Account Executive – J Glasgow
Facility Transition Checklist
Our Core Values Fundamental to our success are our core values – our cornerstone principles. These principles reflect what is most important to us as a firm and are the foundation of our company’s culture. • Exceptional Results for Our Clients • Dedication to Our Communities • Growth for Our Company • Energizing Workplace for Our Associates Corporate Responsibility Cassidy Turley’s dedication to service leads us to make an active commitment to environmental sustainability and corporate responsibility. We encourage our tenants to join our efforts and urge everyone to take simple steps that can make a difference. We design our policies and business practices to reflect the highest standards of corporate ethics and governance. We are guided by our values and are focused on doing the best we can to better our communities. • Carpet/Flooring • Doors/Locks/Keys/Windows • Electrical • Exterior Repairs & Mainten ce
• Deputy Alliance Executive – Alex Fox • Transition Manager – Chris Barbour • Transition Coordinators – Alicia Riley and Travis Maune • Engineering Transition Manager – Kevin Brady
• Technology • Accounting • Training • Communication • Process Development • Vendor/Contract Management • Quality & Performance Metrics
The Facility Services Team is dedicated to providing world class facility management services at Client locations 24 hours, 7 days a week. Cassidy Turley is here to assist Client associates with almost any type of facility, oc- cupancy issues, and/or services. Below is a sampling of these services.
5: Streamline Processes
• Janitorial • Landscaping/Snow Removal • Lighting • Parking Lot/Garage • Plumbing • Security • Telephone/Communications/Media • Vending/Cafeteria • Waste Removal
1515 Arapahoe Street, Suite 1200 Denver, CO 80202 T 303-312-4232 • Exterminating • Fire/Life/Safety • Furniture/Move Management • HVAC • Interior Repairs & Maintenance After-Hours Answering Service If an associate has a building maintenance request or an emergency situation outside of normal operating hours, they can reach Cassidy Turley at (800) XXX– XXXX. This number goes directly to a live operator at the designated call center. If the request requires immediate attention, the operator will dispatch the call to a member of the Facility Services Team. All non-emergency work orders or requests will be processed the next business day.
6: Benchmark Performance
Transition Timeline
6 | Cassidy Turley
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