Corporate Social Responsibility Report 2020 | Cushman & Wakefield

Sales Training Our sales training is designed to help fee earners enhance and refine on-the-job learning, and is split into two categories based on experience in commercial real estate and sales: > Contributor training is for fee earners who are developing foundational commercial real estate knowledge and the ability to perform revenue- generating activities. Experienced fee earners may use this sales training as a refresher or to close skill gaps. > Producer training enhances the expertise and skills of experienced fee earners. The sales training from both programs is available to all fee earners, regardless of title or tenure.

Manager-Employee Relationship The manager-employee relationship is an essential element of the employee experience. Our talent development strategy focuses on strengthening this important relationship through cultural behaviors that foster inclusion, communication, collaboration, trust and constructive conflict resolution through the entire talent life cycle. Resources for managers on effective hiring and onboarding, coaching and feedback, and leading a high-performing team are available on Workday Learning and our employee intranet. We have developed a six-webinar training program on building effective manager-employee relationships that has been taken by 12,000 employees in the Americas and EMEA to date. The training will be rolled out to employees in APAC and C&W Services employees in 2021.

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