Corporate Social Responsibility Report 2020 | Cushman & Wakefield

As areas stabilize from COVID-19 and stay-at- home restrictions are lifted, proper building hygiene and management remain critical in ensuring the safety of tenants and attracting people back to all types of properties. In both visible, high-traffic areas and behind-the-scenes, our clients rely on our frontline property- and facilities-based employees to maintain safe buildings and instill confidence in occupants. This process looks different for every type of facility—from commercial, to higher education, to life sciences and public venues—but for all, our professionals are prepared with best practices and rigorous procedures tailored to each group’s specific needs. Additionally, we continue to keep pace in real-time with governmental directives for PPE, cleaning products and distancing protocols to ensure the safety of our employees and our clients’ occupants.

Through one of the most challenging years the real estate industry has experienced, Cushman & Wakefield’s 50,000 people worked tirelessly to deliver exceptional service and maintain essential operations in buildings we manage—especially janitors, tradespeople and building managers who didn’t have the option to work from home. From procuring and installing plexiglass shields at retail locations, to elevating cleaning services and applying our Six Feet Office social distancing concept across a variety of working environments, our teams went above and beyond when clients needed them most. In early 2020, we released Recovery Readiness: A How-to Guide for Reopening your Workplace , a detailed guide of insights and operational protocols used by our teams to support clients’ workplace strategies through the pandemic. Our practices are based on insights and guidance from leading subject-matter experts from across our organization, as well as standards set by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the Occupational Safety and Health Administration (OSHA), the Worldwide Cleaning Industry Association (ISSA), and the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE). Many of these practices are field-tested protocols developed directly from essential business locations where our teams implemented them. 941,000-square-foot shopping center with 335 retail stores and food vendors cease operations while implementing a number of new policies and procedural changes. “We’re very happy with the team’s quick response, their camaraderie, and spirit,” the client said. Read more . In early 2020, as Singapore entered a lockdown, our team helped a massive

My gratitude has turned to my incredible team at C&WServices in Singapore. I want to be there to look the team in the eyes, over the top of their face masks and face shields, to say THANK YOU.

Natalie Craig Managing Director, C&WServices Singapore

Read Natalie’s full open letter to frontline employees.

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