Corporate Social Responsibility Report 2020 | Cushman & Wakefield

In addition to these relationships, our technology and innovation teams worked closely with Cushman & Wakefield’s Recovery Readiness Task Force to develop a Digital Solutions Catalog for clients, which includes more than 40 building / workplace technology solutions (including the four listed) that address everything from indoor air quality, to space reservation systems, to wayfinding during a pandemic. Another innovative technology solution that was further accelerated by the pandemic has been C&W Services’ Virtual Technician . In the past, when traditional facilities management (FM) technicians haven’t been able to address an issue, they’ve brought in an Original Equipment Manufacturer (OEM) or other skilled technician to help. With COVID-19, however, this in-person help has been harder to find. Due to improvements in the realms of augmented reality (AR) and wearable computers, two individuals—the FM technician and the OEM— can now collaborate in a real-time, hands-free environment. Through this innovative technology, the FM technician has immediate access to information essential to maintenance tasks and troubleshooting, and can therefore resolve issues much faster. This means that experts from around the world can assist technicians in the field via a headset and virtual review—a benefit during times of limited travel, but also a long-term solution to address the shortage of highly skilled labor. Even in the face of a global pandemic, Cushman & Wakefield has yet again proven it’s leading the way by identifying, vetting and introducing these types of cutting-edge solutions to its clients.


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