City Logistics

Online shoppers are not only becoming more conscious of the environmental impact that the delivery of their online purchases have, they are also more likely to take action to mitigate it. DHL’s 2023 survey of online shoppers found that a combined 64% of shoppers said that sustainability is quite important or very important when shopping online. And in a 2023 survey by Auctane and Retail Economics, a higher proportion of online shoppers than in 2022 in France, Germany and the UK said that they would be willing to consider options to make the delivery of their online orders more sustainable. PEOPLE ARE MORE MINDFUL OF SUSTAINABILITY IMPACTS FROM THEIR ONLINE SHOPPING

LIKELY ACTIONS TO MAKE ONLINE SHOPPING MORE SUSTAINABLE

AUSTRIA

SWEDEN

UNITED KINGDOM

GERMANY

CZECH REPUBLIC

POLAND

EUROPEAN AVERAGE

WOULD YOU CONSIDER OPTIONS TO MAKE THE DELIVERIES OF YOUR ONLINE ORDERS MORE SUSTAINABLE?

The delivery options that shoppers are most willing to consider to make their online shopping more sustainable are longer delivery times and collection from ‘out of home’ locations such as at click-and-collect in stores, parcel shops and lockers. These options not only make a difference to the environmental impact of deliveries but also have a significant cost benefit for retailers and parcel carriers by being less costly to achieve.

PROPORTION OF CONSUMERS AGREEING

NETHERLANDS

100%

2022

2023

SPAIN

80%

ITALY

60%

FRANCE

40%

-

20%

40%

60%

20%

SWITCH TO COLLECTION

PAY MORE FOR YOUR DELIVERY

-

HAVE A LONGER DELIVERY TIME

GLOBAL FRANCE GERMANY

UK

US

ITALY

SPAIN AUSTRALIA CANADA

SOURCE: AUCTANE, RETAIL ECONOMICS ECOMMERCE DELIVERY BENCHMARK REPORT 2023

SOURCE: DHL EUROPEAN ONLINE SHOPPER SURVEY 2023

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CUSHMAN & WAKEFIELD

INDUSTRIAL EVOLUTION | CITY LOGISTICS