CW_BPO_index_report

METHODOLOGY AND CONSIDERATION

WHAT THE INDEX CAN AND CANNOT PROVIDE – REMEMBER “ONE SIZE DOES NOT FIT ALL”

Within the BPO sector, there are diŸerent types of companies operating in a variety of environments and with a host of diŸering requirements. Therefore, this Index is not designed as a ‘one size fits all’ for all types of BPO operators. Instead, it can be used as a guide to capture the complexity of the primary issues to be considered when making a location selection decision.

OUR CHOSEN SCENARIO

The current output is focused on a more cost-driven BPO function assuming the following:

> Cost-driven business processes > Need for unskilled and cheap labour workforce > Ready to pioneer and move to new locations where operations can be set up without incurring delays relating to training etc. > Political risks are of reduced importance However, with a change to the weightings and importance assigned to diœerent categories, the outcome may diœer for a particular company’s needs. In this example, the key company requirements would be related to the cost of ‘doing’ business, emphasising labour and property costs, whereas foreign language skills and risks associated with political and economic stability are of relatively low importance.

BUSINESS PROCESS OUTSOURCING AND SHARED SERVICE LOCATION INDEX 2016 / 27