CW_BPO_index_report

THE MOST ATTRACTIVE MARKETS

IN TERMS OF CONDITIONS, RISKS AND COSTS

OPERATIONAL CONDITIONS (Index weighting 30%)

The top five positions in the Conditions category are occupied by European countries. English proficiency remains high on the agenda within the BPO sector as does IT infrastructure, with the top three ranked countries as well as fourth ranked Bulgaria also delivering strong connectivity.

2

LITHUANIA

1

ROMANIA

3

BULGARIA

33

BRAZIL

35

INDIA

34

ARGENTINA

24