CW_BPO_index_report_final_rev

The map highlights the countries within the BPO and Shared Service Location Index along with the 2016 associated market classification of Pioneering (Blue) or Mature (Red) and respective ranking relative to that market classification.

Pioneeering Mature Rank

(1 = most attractive)

12

3

12

13

20

7

6

3

19

1

13

7

15

14

9

5

8

1

2

9

10

5

16

8

* While the size of BPO market is used to determine country inclusion within the BPO Index, size of market carries no impact on a countries ranking ** The BPO & Shared Service Index indicates a markets ranking at country level. Analysis at city level may differ significantly and may not follow the classification

BUSINESS PROCESS OUTSOURCING AND SHARED SERVICE LOCATION INDEX 2016 / 9

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