CW_BPO_index_report_final_rev

WHERE IN THE WORLD?

CHALLENGES FACING THE BPO AND SHARED SERVICE SECTOR

The winds of economic and political change continue to challenge the global Business Process Outsourcing (BPO) industry, with Brexit as the latest obstacle for occupiers and investors alike. Following the somewhat unexpected outcome of the EU referendum in June 2016, focus has shifted as to how the leave vote will impact not only the UK, but the whole of Europe. At a global level, the BPO and Shared Service market continues to expand at pace, but the shifting focus of investors continues to reflect the dynamics of the change in landscape. While some markets have seen significant increases in cost due to wage inflation, the LATAM countries have repositioned their offerings competitively in similar economic turmoil.

BUSINESS PROCESS OUTSOURCING AND SHARED SERVICE LOCATION INDEX 2016 / 3