CW_BPO_index_report_final_rev

WHERE IS THE RISK? (Index weighting 20%)

The Index comprises the key high level factors that corporates consider when assessing the Risks associated with their operations. As such, political, economic structure and energy security risks are analysed in addition to corruption perceptions.

1

CANADA

3 UNITED KINGDOM

33

SERBIA

34 MOROCCO

2

USA

35 HONDURAS

THE COST ENVIRONMENT (Index weighting 50%)

Due to its importance to BPO operators, the Cost category has the highest weighting in the Index. Hence, the top three scoring countries for this category rank as attractive locations overall within their respective categories. They all score well in terms of labour productivity, lower rental payments and building costs.

35 IRELAND

34 FRANCE

1

VIETNAM

3 PHILIPPINES

33

SPAIN

2 HONDURAS

BUSINESS PROCESS OUTSOURCING AND SHARED SERVICE LOCATION INDEX 2016 / 25