Asset Services Insights - Fall 2016 (External)
“ Our interactions with so many property managers helped us widen our perspective to understand how to meet
the unique requirements of three key constituents in any property: its owner, its tenants, and the property team. ” Jeff Walters Vice President, Facility Solutions & Support Hub
SURVEY RESULTS: WHAT DRIVES IMPROVED TENANT SATISFACTION AND LOYALTY?
sustainability programs as an additional high priority, while other regions highlighted the availability of skilled labor as a top concern. The next step in the evolution of a collaborative model for appropriately addressing potential synergies is work between the regional operational leadership of Asset Services and C&W Services. Not only will we work together to develop more compelling RFP responses and better service delivery, but our ultimate goal is to create an extremely close-knit Cushman & Wakefield/C&W Services property team—one whose seamless operations can’t be replicated by any other firm in the industry.
PROACTIVE SERVICE QUALITY 67
TENANT EXPERIENCE 33
KEVIN HUMPHREYS Vice President, Business Development C&W Services email@example.com
ASSET SERVICES INSIGHTS | 23
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