Asset Services Insights - Fall 2016 (External)

“ Our interactions with so many property managers helped us widen our perspective to understand how to meet

the unique requirements of three key constituents in any property: its owner, its tenants, and the property team. ” Jeff Walters Vice President, Facility Solutions & Support Hub

SURVEY RESULTS: WHAT DRIVES IMPROVED TENANT SATISFACTION AND LOYALTY?

sustainability programs as an additional high priority, while other regions highlighted the availability of skilled labor as a top concern. The next step in the evolution of a collaborative model for appropriately addressing potential synergies is work between the regional operational leadership of Asset Services and C&W Services. Not only will we work together to develop more compelling RFP responses and better service delivery, but our ultimate goal is to create an extremely close-knit Cushman & Wakefield/C&W Services property team—one whose seamless operations can’t be replicated by any other firm in the industry.

PROACTIVE SERVICE QUALITY 67

PERFORMANCE 77

COMMUNICATION 54

TENANT EXPERIENCE 33

EFFICIENCY 12

TEAM 52

KEVIN HUMPHREYS Vice President, Business Development C&W Services kevin.humphreys@cushwake.com

1. https://www2.deloitte.com/us/en/pages/mergers-and-acquisitions/articles/integration-report-2015.html

ASSET SERVICES INSIGHTS | 23