Appendix Files_ALL

Building Services

The nature of effective quality management involves identifying root causes of problems and taking proactive steps to prevent quality problems before they occur. At Cushman & Wakefield, we believe the critical ingredients of quality management include a strong corrective action and preventative action process, consistency and an attitude of caring. To ensure that tenants receive fast and efficient service, Cushman & Wakefield has maintenance staff on duty during normal business hours Monday-Friday. When your request for service is received, a work order is prepared and a member of the maintenance team is dispatched to answer the call. All requests for repairs or service, such as light bulbs out, broken door locks, waste bins, temperature adjustments and key replacements, should be directed to the maintenance request web site denoted at the back of this Tenant Handbook. After hours emergency calls should be directed to the after-hours number at (301) 681-2237. Routine calls placed after hours will be addressed the next business day, emergency calls will be dispatched immediately. Maintenance The engineering facility is staffed to provide necessary preventive maintenance required to keep the mechanical system of the building in top operational condition, as well as to address day-to-day problems as they occur. All requests for mechanical repairs and services, such as light bulbs out, broken door locks, waste bins, hot calls, cold calls, leaks, power failures, etc., should be directed to the maintenance request web site denoted at the back of this Tenant Handbook. Additional Services From time-to-time tenants may require additional services not provided for in their lease agreement. Should you require this type of service, our maintenance staff would be happy to assist you for a fee. Jobs scheduled after normal business hours will be charged at an overtime rate. Please contact the Property Management Office for current pricing for these services. Should you require an outside contractor, Property Management will be happy to provide you with a list of approved contractors. If you would prefer to utilize the services of a contractor not listed, please refer to the Tenant Alterations section of this handbook. HVAC Systems Heating, Ventilation and Air Conditioning (HVAC) are typically provided Monday through Friday from 8:00 a.m. through 6:00 p.m. and Saturday 9:00 a.m. through 1:00 p.m., exclusive of building holidays. The engineering staff oversees HVAC operations and is available to respond to your service requests for hot or cold calls. Please visit the maintenance request website denoted at the back of this Tenant Handbook. After-hours and holiday HVAC services are available at an additional cost or as stated in your Lease. The additional cost is to offset the building’s increased electricity usage and other costs, as required by your lease. We request 48-hour advance notice for overtime HVAC requests. Overtime HVAC requests should be made through the maintenance request website. Custodial Services General office cleaning is typically provided in the evenings beginning at 6:00 p.m. Monday through Friday, except holidays. A Day Porter is available during normal office hours to maintain public areas and restrooms and assist in special requests. Contact Property Management if you have any questions. We would be happy to assist you.

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