Sentosa Cove

06 Operations Plan 6.1 Integrated Facilities Management (IFM) Operating Model

Empowering Teams, Elevate Success

Security, Environment, and Quality) team plays a pivotal role in maintaining our high standards. They conduct regular HSEQ audits, maintenance audits, and customer satisfaction surveys. These audits and surveys are critical in identifying areas for improvement and ensuring compliance with all relevant regulations and standards. By rigorously monitoring and evaluating our performance, we can continually enhance the quality of our services and ensure customer satisfaction. In summary, our IFM operating model integrates strategic leadership, specialized operational teams, and stringent quality controls to deliver exceptional facilities management services. Through continuous oversight, expert management, and a commitment to quality, we strive to meet and exceed Sentosa Cove’s expectations.

Our Integrated Facilities Management (IFM) operating model is designed to deliver comprehensive and efficient management solutions through strategic leadership, robust governance, and operational excellence . At the helm of our strategic leadership and governance structure are Natalie Craig, who provides executive oversight, and Christopher Loh, our dedicated Account Director. Together, they ensure that our operations align with the overarching strategic goals and maintain the highest standards of governance. The core of our IFM operational delivery is structured into several specialised teams to ensure seamless service delivery. Quality control is a cornerstone of our IFM operating model. Our HSSEQ (Health, Safety,

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