Sentosa Cove
CASE STUDY OF SUCCESSFUL CMMS ONBOARDING JTC properties at Western part of Singapore (GFA ~850,000 sqm spanning across >20 sites) C&W has recently onboarded our CMMS for a major JTC account in 2023. On top of implementing the CMMS, C&W were also required to integrate our CMMS to JTC’s Job Management Module (JMM) system with real-time bi-directional integration that can transmit key work order (WO) information for end-user consumption (such as name, contact information, and work location). Through our integration platform, C&W’s Operational Data were integrated with JTC’s systems via an industry standard web service API. For end-to-end integration, the platform allows to implement multiple options for connecting to client systems, which include:
• Daily SFTP based data dump • Web API based data push/pull
Throughout the whole onboarding journey, our C&W mobilisation team worked closely with our JTC counterparts at key milestones to refine and adjust the timeline to ensure a smooth onboarding. Maintaining open and constant communication between both parties was key to success in the onboarding process.
Onboarding Timeline for JTC
JMM-OTD/FDD Integration Go Live Energy Monitoring Systems Go Live Analytics Dashboards Platform Go Live
Fire & Safety App Ready
Contract Award Initiate Project & Programme
E-Watts Ready Estate Mgt. App Ready E-PTW Ready FAMIS 360 Go Live
ROC Go Live JMM-OTD/FDD Integration Begins
PowerBI Visualization Dashboards Go Live
Contract Commence
OCT-23
JAN-24
FEB-24
NOV-24
OCT-25
OTD/FDD Deployed
UAT Performed
+2 MTHS +2 MTHS
MONTHS MONTHS
2-months
Configuration Training
Cleaning Platform Setup
CCTV AI Platform Setup
Software Setup
M&E IoTs* Setup
Toilet IoTs Setup Training
ROC Setup
Back-end Integration
Mobilisaation
Project Setup
Data Collection Data Loading
Continuous Review of Technology Solutions
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