Sentosa Cove

SUBCONTRACTOR PERFORMANCE MANAGEMENT

SUBCONTRACTOR PERFORMANCE EVALUATION

• Subcontractors are periodically audited to ensure the correct documentation is in place, processes are being correctly followed and work is being carried out to required standards • Evaluation on performance standards and quality, safety, environmental, security and other legislative requirements to assess the delivery of services against contractual requirements

• For non-conformances, we have established improvement methodologies with a structured, documented approach to improvement activities

• 6 Months prior to contract expiry, FM personnel to review requirements for new contracts / renewals

The Diagram Below Illustrates C&W’s Subcontractor Performance Management System

Commencement Services of New Vendor

Managers (FM) conducts quality evaluation 3 months from contract

Thereafter, an annual performance

evaluation will be conducted, with feedback from Clients and users

commencement (Includes WSH Performance)

Commence termination of Non performing vendor & induct/train new vendor

Document performance outcomes & continue monitoring

Is performance acceptable?

YES

YES

Document non performance and establish improvement activities/plans

Monitor progress and evaluate within 3 months – is

Update client & mobilise approved alternative vendor

NO

NO

performance acceptable?

• Assist contractors to identify targets for possible improvements • Contractors to develop and document their improvement plans • Monitor progress to the plan and assume the plan is implemented • Jointly determine if the plan was effective in addressing the improvement opportunity or effective in eliminating the cause of non-conformance. • Document activities which are then properly recorded and reported to Client.

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