Sentosa Cove

ENSURING HIGH QUALITY OF SERVICE THROUGH INTEGRATED SUBCONTRACTOR MANAGEMENT MODEL 04 Subcontractor Management System

Our in-house Strategic Client Procurement (SCP) division and integrated facilities management accounts gives us extensive experience and knowledge of the supply chain, supplier and subcontractor provision, cost-effectiveness and infrastructure support to our integrated service delivery solution. Our centralised SCP team at HQ is dedicated to managing all C&W service contracts purchasing activities and growing our supplier base in a comprehensive and strategic manner

Our strategic procurement program aims to filter through our large list of suppliers to create a preferred provider status amongst key suppliers. The objective is to provide a higher quality of service to our clients whilst achieving competitive pricing that can be passed on to them. Already, our close working relationships developed with experienced and qualified preferred suppliers have enabled C&W to offer a broader range of services to our clients, where we manage these services on their behalf.

“C&W strives to ensure cost reductions are achieved without compromising on quality. Our supplier qualification process assesses the financial stability and relevancy of experience as part of risk management. We proactively track and manage contract expiries and renewals, thereby ensuring seamless support for our clients’ properties.”

• Pre-qualification / screening • Plan and scope • Growth strategy • Productivity strategy • Customer value proposition • Relationship management • Product and services attributes • Administration

• Contract review • Re-contract / new contract • Exit and termination

Lifecycle Management

Pre-Q Strategy Structure

INTEGRATED SUPPLY CHAIN MANAGEMENT

• Supplier relationship management • Supplier development (resource, resilience, services, quality, etc.) • Continuous improvement, innovation, research and development

• Service feedback monitoring • Performance monitoring and management • Performance improvement • Risk management • Payment and incentives

Development

Implementation & Delivery

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