Sentosa Cove

ROLES

RESPONSIBILITIES

• Act as the consultant for all sustainability related projects and operations • Lead and manage any ad-hoc requests for sustainability-related audits (e.g. water, energy, waste, Green Mark, etc)

Sustainability Lead

• Development and implement strategies for community engagement to foster a sense of community among residents • Plan, coordinate and execute various events and activities • Serve as a point of contact for residents, addressing inquiries, concerns, and requests promptly and professionally • Collaborate with residents and stakeholders to identify community needs, preferences, and opportunities for improvement.

Community & Events Manager

Community Relations Officer

• Assist the Community & Events Manager in day-to-day operations • Deputise the Community & Events Manager when necessary

• Serve as the first point of contact for residents, guests, and visitors seeking assistance, information, or support. • Address inquiries related to residential services, amenities, facilities, policies, and procedures. • Listen actively to residents' concerns, complaints, or issues, demonstrating empathy and understanding. • Receive and process maintenance requests from residents, ensuring timely and efficient resolution of issues such as repairs, maintenance, or facility concerns. • Review and approve expense claims, reimbursements, and petty cash disbursements. • Review and approve expense claims, reimbursements, and petty cash disbursements. • Review and approve expense claims, reimbursements, and petty cash disbursements. • Financial reporting

Customer Service Officer

Finance & Admin Executive

• Administrative and finance support to the Finance & Admin Executive • Ensure proper books and records are maintained

Finance & Admin Officer

18

18