Sentosa Cove

3.2 Roles and Responsibilities of Core Team Members

ROLES

RESPONSIBILITIES

• Strategic customer interactions • Develop and grow partnerships with Sentosa Cove • Provide overall supervision and strategic governance on the delivery of our services. • Regular collaboration with Sentosa Cove and the integrated IFM site team • Drive and establish consistent standards on IFM delivery across Sentosa Cove properties • Use technology to measure, report and manage compliance to KPIs linked to financial reporting. • Ensure the company’s health, safety and quality policies and procedures are adhered • Participate in senior management and strategic level meetings • Understand customer pain points and address all feedback promptly to manage customer satisfaction and preserving SDC’s reputation. • Accountable for the management, mobilisation and transition of the contract and stabilisation of services. • Develop and execute the mobilisation, operational and transition strategy, lending her expertise on client relationship management and delivery of quality service • Overall responsible for delivering the contractual requirements and deliverables, provide strategic direction in the delivery of FM services, and ensure the day-to-day operations is managed efficiently and effectively. • Participate in senior management and strategic level meetings

Account Director

Account Manager

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