2024 Bright Insight

04

TECHNOLOGY & THE FUTURE LEGAL TECHNOLOGY

The legal sector has not historically been associated with cutting edge technology, but that too is changing and tech-enablement in the legal sector has been gaining steam. Digital libraries and record keeping have become commonplace in the industry, the newest wave of legal technology is AI-driven and individual attitudes toward it range from optimistic and accepting to negative and resistant. Despite nuances in individuals, firms are committed to adopting AI in their business to allow them to continue to compete. After all, AI is the #1 area that firms anticipate greater technology spend in future years with 71% of firms planning to do so —up significantly from 53% in last year’s survey. Besides spending on communication/collaboration tools, which only increased by one percentage point YOY, all other categories are expected to see lower investment.

Anticipated areas of greater technology spend in future years

Artificial intelligence

71%

IT security

66%

Knowledge management

46%

Network/remote working capabilities

38%

Firms are committed to adopting AI in their business to allow them to continue to compete.

Communication/collaboration tools

34%

IT staffing

25%

Robotic work process automation

14%

Other

1%

Source: Cushman & Wakefield Research

40 | BRIGHT INSIGHT